Here's an example of the fine specimen that come into my place of work:
And this is exactly how it went down..no exaggeration.
Me(in the fitting room): Hi, how many do you have?
Crazy lady: I don't even know.
Me: Ok, that's fine. I'll be happy to count them for you.
(I count them and start to take her to a room)
Crazy lady: I want the big dressing room.
Me: I am not able to as we generally reserve that room for handicapped/moms with strollers.
Crazy lady: (freaks out) I ALWAYS have the big dressing room...you can go ask your manager. They know me..I always get it. I'm claustrophobic..do you know what that is?>
Me: Ok..that's fine..(I start to put her clothes in the big dressing room)..
Crazy Lady (still yelling at me): You can't force me to go into a little room. I refuse to go in there.
Me (really pissed at this point): I'm NOT forcing you to do anything and I put your stuff in the room. (I walk away while she keeps bitching).
Needless to say..she went and complained to my manager. My manager wasn't even pissed at all because a) she knows that I am a great employee that is not easily angered and is never rude to customers and b) she says this woman comes in from time to time bitching about something.
I mean really..was it necessary to get your panties in a bunch? A freak-out was not warranted. I am a reasonable human being. Just explain to me that you are claustrophobic. I am intelligent..I know what that means. An explanation would have sufficed and I would have understood. Flipping out as soon as I say no was just not right.
Crazy woman.
Maybe I should start a blog about retail hell..just like I did when I used to do customer service. I had some great stories then.
Tuesday, June 23, 2009
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Haha! Crazy lady was just looking for someone to yell at. Love your stories about retail hell. I'd like to read more of them. :o)
ReplyDeleteThanks Thauna! :)
ReplyDeleteHey! Do you know who that woman sounds like? A certain someone we both detest! Nice to know that loons are everywhere and not just concentrated. But they certainly seem to be attracted to you... ;-)
ReplyDeleteAh, retail. Hell on earth when you're working in it!
ReplyDeleteOMG, what a bitch! I don't know how you do it Jamie...I couldn't deal with shit like that.
ReplyDelete